Refund policy
Returns
We want you in the right socks. If something is not right, you can return most items within 14 days of delivery.
Reasons you can return
You do not need a defect or a problem with your order. Any of these is a valid reason:
- You changed your mind.
- You do not like the material.
- You ordered the wrong color or style.
You do not need to explain which one.
How it works
- Email customer_service@thickthightribe.com with your order number before mailing anything back.
- Wait for return approval and instructions from our team.
- Once approved, mail the unworn item with its tags intact. Include your order number inside the package and use a trackable shipping service.
- Items must be unworn, in original condition, with tags intact.
- Final-sale items cannot be returned.
- A flat $5 return-processing fee is deducted from your refund.
- Return shipping is paid by the customer. Free shipping applies to orders going out, not coming back.
Return address
Thick Thigh Tribe
3062 PS Business Center Dr
Woodbridge, VA 22192
Returns sent without prior approval may be delayed or refused.
What we cannot take back
Worn socks cannot be returned. For hygiene reasons this is final, with no exceptions. Items must come back unworn, in original condition, with tags intact.
Refunds
Once we receive and inspect your return, we will refund your original payment method minus the $5 return-processing fee, usually within 3 to 5 business days of the return arriving.
Damaged, wrong, or defective items
If we sent the wrong item or it arrived damaged or defective, that is on us. Email customer_service@thickthightribe.com with a photo and we will make it right at no cost to you.