1. Order Processing Time (Lead Time)
The lead time is the period of time for an order to be manufactured, packed, and dispatched to the shipping carrier.
After payment is complete, your order will be dispatched within 7 days.
2. Tracking Order
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
Please allow 24 to 72 hours for the tracking information to update.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address.
Once the order is shipped, we can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order.
The shipping methods and delivery times per region are represented by the following table:
|Country or Region
|Express (Business days)
|7-9 Business days
|3-5 Business days
|8-10 Business days
|5-7 Business days
|12-14 Business days
|7-9 Business days
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
4. Shipping Restrictions
Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS]
5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.